FAQ
Order
How do I check the status of my order?
If you have an account with us, you can check the status of your order by logging into your account and going to the "Account" section. There you will find information about the current status of your order.
How can I cancel or change my order?
If you want to cancel or change an order, please contact our team immediately. We will do our best to process your request if the order has not yet been processed or shipped
You can find our contact information here.
How do I redeem a coupon code or discount code?
1. select the products you want and add them to your shopping cart.
2. go to the checkout and check your order.
3. in the "discount code" section, enter the code you have received.
Click "Apply" to apply the coupon code. 5.
Make sure that the discount is deducted and the total amount is updated accordingly.
Please note that coupon codes often have certain conditions, such as minimum order values or validity periods. Make sure that your coupon code matches the given criteria to redeem the discount successfully.
Yes, we offer an in-store pickup option for some products.
Yes, we offer an in-store pickup option for some products.
If you want to select this option, do the following:
1. select the products you want and add them to your cart.
2. go to the checkout and check your order.
During the checkout process, select the "Pickup" option under the "Delivery Method" section.
4. after completing the order, you will receive a confirmation with further instructions for pickup.
5. visit our store at the specified pickup times and show your confirmation to pick up the items.
Please note that not all items have an option for pickup in our store.
Versand & Lieferung
What shipping options do we offer?
We offer several shipping options to meet your needs. These usually include standard shipping and express shipping with tracking. During the checkout process you can view the available shipping options and choose the one that suits you best.
Our standard shipping is handled by DPD. If you choose the express option, it will be shipped via DHL Express.
How long does the shipping take?
The delivery time depends on several factors, including the delivery destination, the shipping method and the availability of the product.usually the delivery time is:
Austria
Standard shipping 1-3 business days
Express shipping 1-2 business days
Germany
Standard shipping 3-4 business days
Express shipping 1-3 business days
EU-Countries
Standard shipping 3-5 business days
Express shipping 1-3 business days
Non EU-Countries / Worldwide
Standard shipping 4-7 business days
Express shipping 3-5 business days
How high are the shipping costs?
The shipping costs depend on the total price of the order, the delivery location and the selected shipping method. The exact costs will be displayed during the ordering process before you complete the payment. We strive to make the shipping costs as transparent as possible and to offer fair prices.
Austria
DHL Express: €4.90 | 1-3 working days
FREE SHIPPING for orders over €70
Germany
DHL Express: €9.90 | 1-3 working days
FREE SHIPPING for orders over €100
France
DHL Express: €29,90 | 1-3 working days
FREE SHIPPING on orders over €150
Other EU-Countries
DHL Express: €14,90 | 1-3 working days
FREE SHIPPING for orders over €120
Non EU-Countries / Worldwide
DHL Express: €29,90 for Orders up to €100 | 3-5 Workdays
DHL Express: €59,90 for Orders €100+ | 3-5 Workdays
DHL Express: €74,90 for Orders €200+ | 3-5 Workdays
DHL Express: €99,90 for Orders €400+ | 3-5 Workdays
DHL Express: €119,90 for Orders €600+ | 3-5 Workdays
DHL Express: €149,90 for Orders €1.000+ | 3-5 Workdays
What are the shipping costs in Europe?
Austria
DHL Express: €4.90 | 1-3 working days
FREE SHIPPING for orders over €70
Germany
DHL Express: €9.90 | 1-3 working days
FREE SHIPPING for orders over €100
France
DHL Express: €29,90 | 1-3 working days
FREE SHIPPING on orders over €150
Other EU-Countries
DHL Express: €14,90 | 1-3 working days
FREE SHIPPING for orders over €120
Non EU-Countries / Worldwide
DHL Express: €29,90 for Orders up to €100 | 3-5 Workdays
DHL Express: €59,90 for Orders €100+ | 3-5 Workdays
DHL Express: €74,90 for Orders €200+ | 3-5 Workdays
DHL Express: €99,90 for Orders €400+ | 3-5 Workdays
DHL Express: €119,90 for Orders €600+ | 3-5 Workdays
DHL Express: €149,90 for Orders €1.000+ | 3-5 Workdays
What are the shipping costs outside Europe?
Non EU-Countries / Worldwide
DHL Express: €29,90 for Orders up to €100 | 3-5 Workdays
DHL Express: €59,90 for Orders €100+ | 3-5 Workdays
DHL Express: €74,90 for Orders €200+ | 3-5 Workdays
DHL Express: €99,90 for Orders €400+ | 3-5 Workdays
DHL Express: €119,90 for Orders €600+ | 3-5 Workdays
DHL Express: €149,90 for Orders €1.000+ | 3-5 Workdays
Which countries do we deliver to?
We usually deliver worldwide. During the order process you can check whether we also deliver to your country. Please note that international deliveries may be subject to additional customs duties, taxes or levies, which must be paid by the recipient. Find out about the applicable regulations in your country.
Returns
How long is our return period?
Your right of return is 14 days after receipt of the order. You can find more information on this in our terms and conditions.
Welche Artikel kann ich retournieren?
Grundsätzlich kannst du alle Artikel an uns zurückschicken, die dir nicht passen oder gefallen. Achte aber bitte darauf, dass die Artikel ungetragen und original verpackt sind. Bei versiegelten Artikeln muss zusätzlich das Siegel intakt sein. Einige Artikel sind aus hygienischen Gründen von der Retoure ausgeschlossen.
How can I return or exchange an item?
If you want to return or exchange an item, proceed as follows:
1. just send us a short email telling us why you want to return the item.
2. we do not cover the cost of return shipping unless you have received the wrong item. Therefore we ask you to simply send the item to our address: STIL-LADEN - Lindengasse 51, 1070 Vienna.
3. please make sure that the item is in unused condition and in its original packaging.
4. as soon as we have received the returned item, we will process the exchange accordingly.
Is there a refund for returned items?
Yes, we offer refunds for returned items. Upon receipt and inspection of the returned item, we will refund the appropriate amount according to our return policy. Refunds are usually made using the original payment method you used to make the purchase.
What are the conditions for a return or exchange?
For a return or exchange to be successful, the following conditions must be met:
1. the item must be in unused condition and in its original packaging, if possible.
2. the return or exchange must be made within the period specified in our returns policy.
How long will it take for my return to be processed?
Once we have received your returned items, we will process them as quickly as possible. The exact processing time may vary depending on the volume of returns and the scope of the review. However, we will endeavor to complete the return as quickly as possible and keep you informed of the progress.
Where should I send the item?
Please send the item to the following address:
Stil-Laden GmbH (Returns)
Lindengasse 51
1070 Vienna
Austria
